Privacy Policy

Information We Collect

Depending on your interactions with our website, we may collect your name, email address, telephone number, company name, professional information, project details, service requirements, and information you submit through our forms or communications.

We may also process technical information associated with website functionality, authentication, and security.

How We Use Your Information

We use information to respond to inquiries, evaluate quotation requests, communicate about our services, support authorized employee access, maintain business records, operate website functionality, and address security or technical issues.

Business communications and promotional activities, where applicable, are subject to relevant legal requirements and communication preferences.

Employee Portal and Microsoft Authentication

The Employee Portal provides restricted access to authorized users. Account management may involve employee identification, professional details, authentication information, access permissions, and relevant account activity.

Authentication may be provided through Microsoft identity services. Information associated with Microsoft authentication may also be processed according to Microsoft's applicable privacy practices.

Website Forms and Chatbot

Information submitted through our contact forms, quotation requests, and other inquiries may be reviewed by authorized JC Automation personnel to provide assistance and evaluate business requests.

Questions submitted through the website chatbot may be processed to provide information, support follow-up communications, and improve the effectiveness of the service.

Please avoid sharing sensitive personal data or confidential business information through public website forms or chatbot interactions unless specifically requested through an authorized channel.

Cookies and Similar Technologies

Certain website features use cookies and browser storage to support authentication, security, functionality, and visitor preferences.

JC Automation uses Google Analytics 4 (GA4) on its public website, subject to visitor consent, to understand website traffic, popular pages, general geographic trends, visitor engagement, and interactions that may lead to business inquiries.

When visitors accept analytics tracking, GA4 may collect information about public page visits, service selections, contact-option clicks, chatbot interactions, and successful quotation requests. These analytics events are designed not to include names, email addresses, telephone numbers, quotation details, or chatbot conversation content.

Analytics tracking is optional and requires visitor consent. Visitors may accept or reject analytics tracking and change their choice at any time through Analytics Preferences in the website footer. Rejecting analytics prevents new tracking through JCA's consent-controlled GA4 implementation and removes associated GA4 cookies where technically possible. Visits and interactions from visitors who reject analytics may not appear in analytics reports.

Google Analytics is provided by Google and may process website usage information in accordance with its applicable privacy practices. JC Automation uses this integration to measure website performance, understand visitor engagement, and improve its services and overall website experience, not for personalized advertising.

For additional information about analytics cookies, consent preferences, and cookie management, please refer to our Cookie Policy.

Third-Party Service Providers

Our website may rely on external providers for hosting, content management, authentication, communications, and related technical services. These providers may process information where necessary to support their respective functions.

Some website features may also contain links to or embedded content from external platforms, including YouTube, whose own privacy practices may apply when you interact with their services.

Information Security and Retention

JC Automation uses organizational and technical measures intended to protect information handled through its services. However, no electronic system can guarantee absolute security.

Information may be retained as reasonably necessary for business operations, relevant recordkeeping, and applicable legal obligations. Actual retention requirements may vary depending on the information and the associated business process.

Your Privacy Requests

Subject to applicable law, you may request information about personal data we maintain, or ask for corrections where appropriate. We may need to verify your identity before responding to certain requests.

For privacy-related inquiries, contact contact@jcapr.com .

Policy Updates

We may update this Privacy Policy to reflect changes in our website, services, or applicable requirements. Updates will be published on this page with a revised date.